FAQ
Orders & Shipping
Where do you ship?
We currently ship within Cyprus only. International shipping isn't available at this time.
How is my order delivered?
All orders are shipped via ACS Courier to your nearest ACS pickup point. We don't currently offer home delivery — you'll get an SMS from ACS when your parcel is ready for collection.
Can I collect my order in person?
Yes — local pickup is available at 19 Fitness Gym, Georgiou Griva Digeni 19, Nicosia 1082. Contact us to arrange collection and we'll let you know once your order is ready.
How much does shipping cost?
Shipping is calculated by the total weight of your order:
- 0–2kg: €3.40
- 2–5kg: €4.80
- 5–10kg: €7.20
- 10kg+: €9.90
The exact cost is calculated automatically at checkout.
How long does delivery take?
Orders are processed within 0–1 business days (Monday–Friday). Orders placed before 15:00 on a business day are typically processed the same day; after 15:00, or on weekends/holidays, they're processed the next working day. Once dispatched, parcels usually arrive at your ACS pickup point within 1–3 business days, though delays can happen during peak periods.
Can I change my pickup point after ordering?
Yes, if you contact us within 24 hours of placing your order. Once an order has been dispatched we can't guarantee changes.
Can I cancel my order?
We don't offer subscriptions — every order is a one-time purchase. You can cancel any order before it's processed and dispatched by contacting us immediately at info@nutrihackscy.com or +357 96656565. Once an order has shipped, our Refund Policy applies instead.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Diners Club, Discover, Union Pay, Apple Pay, Google Pay, Shop Pay, Klarna Pay, and PayPal.
Is my payment information secure?
Yes. All transactions are protected by SSL encryption, so your payment details stay secure and confidential whichever method you choose.
Returns & Refunds
What's your return policy?
Items can be returned within 30 days of delivery, unopened and in their original packaging. To start a return, email info@nutrihackscy.com with your order number and reason for return — we'll send you return instructions once it's approved. Return shipping costs are the customer's responsibility.
How long do refunds take?
Once we receive and inspect your returned item, please allow up to 3 business days for processing. Approved refunds go back to your original payment method and can take up to 7 business days to appear, depending on your bank or card issuer. If you'd rather not wait, we can also issue refunds as store credit.
What if my order arrives damaged or incorrect?
Contact us within 7 days of receiving your order and we'll arrange a prompt replacement at no extra cost. Please include photos of the packaging and product if you can.
Can I exchange an item for a different flavour or size?
Yes — follow the return process above and place a new order for the item you'd prefer.
Products & Supplements
Are your supplements safe to use?
Our supplements are not intended to diagnose, treat, cure, or prevent any disease. We recommend speaking with a licensed healthcare professional before starting any new supplement, especially if you have a pre-existing health condition, are pregnant or breastfeeding, or are taking medication.
Do you offer wholesale or bulk pricing?
Yes — we work with gyms and other businesses on wholesale terms. Get in touch at info@nutrihackscy.com to discuss.
Still Need Help?
Reach us at info@nutrihackscy.com, by phone at +357 96656565, or via WhatsApp — we're happy to help.